For software-as-a-service platforms that help organisations manage customers, projects, finances, employees and collaboration. Users typically access the product through an online account, often with a recurring subscription, rather than commission a bespoke system. This includes customer relationship management (CRM), project management, invoicing and payroll, human resources software and enterprise collaboration tools.
Examples include a CRM tracking sales enquiries, a project platform organising team tasks, an invoicing application issuing customer bills and an HR system managing leave requests. Choose this subcategory when supporting business operations is the product’s main purpose, whether it serves small businesses or large organisations.
A consultant performing bookkeeping or managing projects for clients belongs under Business Operations & Strategy. Products primarily focused on AI generation or workflow automation belong under AI & Automation Tools, while applications mainly designed for individual everyday use belong under Consumer & Mobile Apps.