About Microsoft Dynamics 365
Microsoft Dynamics 365 is a family of business applications from Microsoft that combine customer relationship management and enterprise resource planning capabilities. It is delivered through the cloud and integrates closely with other Microsoft products such as Office, Teams and Power Platform.
Services and Offerings
The suite includes applications for sales, customer service, marketing, field service, finance, supply chain management, commerce, project operations and human resources. Organisations can use individual applications or combine them, and can extend them with low-code tools and artificial intelligence features such as Copilot.
Locations and Audience
Dynamics 365 is used by organisations of all sizes, from mid-sized companies to large enterprises, in a wide range of industries and countries. It is sold and supported through Microsoft and a global network of partners that implement and customise the software.
Why Consider Microsoft Dynamics 365
Dynamics 365 is a good option for businesses already invested in the Microsoft ecosystem and looking for integrated business applications. Its modular design allows organisations to start with a single process and expand over time.
Who It Suits
Microsoft Dynamics 365 suits organisations that want business applications for sales, customer service, finance and operations that work alongside Microsoft 365 and other Microsoft tools. It is relevant to businesses already using Microsoft products and wanting connected data and familiar working tools.