About Teleperformance
Teleperformance is a global provider of outsourced customer experience and digital business services. Headquartered in France, it is one of the largest companies in its field, and it supports consumer brands by handling customer conversations across voice, chat, email and social media on their behalf.
Services and Offerings
The company offers customer care, technical support, sales and acquisition services, back-office processing, content moderation, language and interpretation services, and digital transformation support. It also provides specialised solutions such as visa and citizen service processing for public bodies, and it invests in artificial intelligence and analytics to improve service quality.
Locations and Audience
Teleperformance serves clients in industries including telecommunications, technology, retail, financial services, travel, healthcare and government. It runs operations in many countries across the Americas, Europe, the Middle East, Africa and Asia, offering multilingual coverage and the ability to support brands that sell products and services across several markets.
Why Consider Teleperformance
Teleperformance is a candidate for organisations that need a large, experienced partner to manage customer interactions across many languages and regions. Its scale, delivery footprint and combination of people and technology can help businesses maintain consistent service levels during growth, seasonal peaks or entry into new markets.